Get in touch with our team - we're here to help
Have questions about E-Smart? Need help with your account or USSD banking? Our friendly support team is available 24/7 to assist you.
0800 FLEXI (35394)
Available 24/7support@esmart.co.za
Response within 24 hours*120*3274# then option 9
Help menu available 24/7In-app messaging
Available 24/7123 Financial District
Cape Town, 8001
South Africa
Quick answers to common questions
Download our app and register with your phone number, or dial *120*3274# on any phone. You'll receive an OTP to verify your account - it's that simple!
Yes! Dial *120*3274# on any phone to access our USSD banking service. You can check balance, send money, buy airtime, and more.
You can deposit money at spaza shops, Pick n Pay, Boxer, Shoprite, Kazang agents, MoMo agents, and many other partner locations.
Purchase an eVoucher at any participating location, and use it to withdraw cash at any ATM in South Africa - regardless of the bank.
Yes! We use bank-level security, OTP verification, PIN protection, and encrypted transactions to keep your money and data safe on both app and USSD.
No monthly fees! You only pay for the services you use, with transparent pricing and no hidden charges.
Contact our support team immediately. We can secure your account and help you regain access on a new device.